We strive to make Schaddel as accessible as possible. This includes, among other things, that the app is optimized for voice-over function and that contrast and font size can be adjusted. You can find the corresponding options in the settings of your smartphone.
For navigation to the pickup location and from the drop-off location to your destination, the app offers you the option of using Google Maps, provided this is installed on your smartphone.
As soon as your Schaddel has reached the pick-up location, a button will appear in the vehicle view of the app, with which you can coordinate by phone regarding the boarding if necessary. Of course, our drivers will also be happy to help you get in and out of the vehicle.
If you have a registered assistance and service dog, you may take your companion with you in the Schaddel.
If you have a severely disabled pass that allows you to use public transport free of charge, don't forget to activate the corresponding slider in the app. You can then take an accompanying person with you free of charge. However, you will have to book an additional seat for them. You can find the slider in the booking overview by clicking on "1 passenger".
We know that other comparable on-demand offers are already successfully used by people with visual impairments and blind people. They have given us some tips, which we pass on to you below:
- Before booking a ride, take your time to familiarize yourself with the app and its functions.
- If you are unsure, you can also practice the route to the stop before booking. To do this, simply follow the booking process until a ride is suggested to you, but do not complete the booking by clicking on "Binding booking". This way you know where the nearest pick-up point is and can visit it in advance at your leisure. Or you can call our service hotline at 0561-3089-5888 and ask to be told where to stop.
- Another option is to take the first ride with a sighted person who can assist you in case of any uncertainties. Or you can have someone pick you up at the exit point. This way you can practice using the shuttle until you feel confident enough to use the service without assistance